The Ombuds listened to my concerns with a balanced and fair approach.

I have more options for resolving my dispute as a result of contacting the Ombuds.

I am confident that the confidentiality of my visit to the Ombuds is protected. 

The Ombuds informed me about relevant policies, procedures, and resources.

The Ombuds had a clear understanding of the problem I was presenting.

The Ombuds provided assistance in developing options to address my concerns.

I was able to speak with the Ombuds within a reasonable period of time.

If I had not contacted the Ombuds, I would have used complaint processes or legal action to address my concern.

The Ombuds appeared to remain impartial throughout our conversations.

The Ombuds acts independently from other organizational and management structures.

The Ombuds explained that they are a confidential, impartial, independent, and informal resource.

 

I took action to resolve or investigate the issue following the discussion with the Ombuds.